Shipping policy
Order Processing
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All orders are processed within 3 business days (excluding weekends and holidays) after receiving your order confirmation email.
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You will receive another notification when your order has shipped.
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Processing times may be longer during peak seasons or due to high order volume.
Domestic Shipping (Within United States)
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Standard shipping: 5-7 business days
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Expedited shipping: 2-5 business days
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Shipping rates are calculated at checkout based on your order weight, size, and destination.
Order Tracking
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Once your order ships, you will receive an email with a tracking number.
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Tracking information may take up to 48 hours to become available.
Lost, Delayed, or Damaged Orders
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We are not responsible for delays caused by the carrier or incorrect shipping addresses provided by the customer.
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If your order arrives damaged, please contact us immediately with photos of the item and packaging so we can assist you.
Contact
If you have any shipping questions, contact us at:
📧darkpinescandles@gmail.com